Excess Policy

Our Tesla Model S & X cars are covered by a fully comprehensive insurance with a £3,000 excess (which will be taken as a pre authorisation from your card at the point of booking.
We do not take deposits or charge you for excess.

This is a short-term hold of a pre-agreed amount against the available balance on your credit card.
Please note – this is not an actual charged amount and no payments are charged.
Your credit card provider may present a pre-authorisation transaction as “pending”.

What are the implications of this?

1. We will normally wait until 24hrs before you start your rental before we call you on the telephone number you provided to process transaction. We will put a temporary pre-authorisation hold of £3000 against the available balance on your payment card.
2. When you complete your rental and return the vehicle undamaged, the pre-authorisation funds will be released by your card issuer.

Please note – even though a pre-authorisation transaction is not a physical charge, it will briefly reduce the available balance on your credit card.